PA Casino Visitor Survey

Your experience at the PA casinos is important to us. Please take a moment to complete our PA Casino Visitor Survey. All responses are anonymous and summarized to obtain an average score and ranking for each casino location. There are only 10 multiple-choice questions.

Thank you for completing this brief PA Casino Visitor Survey. Your feedback is vital in determining where each Pennsylvania casino, its staff and amenities excel or fall short of consumer expectations.

PA Casino Visitor Survey

Please note that all fields followed by an asterisk must be filled in.

Select The City And Casino Name From The Following List:*

	Bensalem, PA – Parx Casino and Racing
	Bethlehem, PA – Sands Bethlehem
	Chester, PA – Harrah’s Philadelphia
	Erie, PA – Presque Isle Downs and Casino
	Farmington, PA – Lady Luck Casino Nemacolin
	Grantville, PA – Hollywood Casino at Penn National
	King of Prussia, PA – Valley Forge Casino Resort
	Mount Pocono, PA – Mount Airy Casino Resort
	New Castle, PA – Lawrence Downs Casino & Racing Resort
	Philadelphia, PA – SugarHouse Casino
	Philadelphia, PA – Live! Hotel and Casino
	Pittsburgh, PA – Rivers Casino
	Washington, PA – The Meadows Casino
	Wilkes-Barre, PA – Mohegan Sun Pocono

Please Provide The Date Of Your Visit
Format: MM/DD/YYYY (Please Insert Slashes)*

Survey Question #1 – How Would You Rate Your
Impression Upon Arrival At This Casino Location?
(Parking Lot / Valet Service / Main Entrance)*

	1 – Poor
	2 – Below Average
	3 – Average
	4 – Above Average
	5 – Excellent

Survey Question #2 – How Would You Rate The Employees
And Management Of This Casino Location?
(Appearance / Friendliness / Quality of Service)*

	1 – Poor
	2 – Below Average
	3 – Average
	4 – Above Average
	5 – Excellent

Survey Question #3 – How Would You Rate Your Experience
With The Casino Games At This Casino Location?
(Quality / Quantity / Variety / Playing Enjoyment)*

	1 – Poor
	2 – Below Average
	3 – Average
	4 – Above Average
	5 – Excellent

Survey Question #4 – How Would You Rate Your Experience
With The Players Club At This Casino Location?
(Enrollment Process / Benefits / Quality / Value)*

	1 – Poor
	2 – Below Average
	3 – Average
	4 – Above Average
	5 – Excellent

Survey Question #5 – How Would You Rate The Food And
Beverages Offered At This Casino Location?
(Service / Variety / Quality / Value)*

	1 – Poor
	2 – Below Average
	3 – Average
	4 – Above Average
	5 – Excellent

Survey Question #6 – How Would You Rate The Safety
And Cleanliness Of This Casino Location?
(Casino / Restaurants / Restrooms / Other)*

	1 – Poor
	2 – Below Average
	3 – Average
	4 – Above Average
	5 – Excellent

Survey Question #7 – How Would You Rate The Special Events,
Promotions And Entertainment Offered At This Casino Location?
(Type / Quality / Variety / General Production)*

	1 – Poor
	2 – Below Average
	3 – Average
	4 – Above Average
	5 – Excellent

Survey Question #8 – How Would You Rate Your
Overall Experience At This Casino Location?*

	1 – Poor
	2 – Below Average
	3 – Average
	4 – Above Average
	5 – Excellent

Survey Question #9 – How Likely Are You To
Return To This Casino Location?*

	1 – Definitely Will Not Return
	2 – Not Likely To Return
	3 – May Or May Not Return
	4 – Likely To Return
	5 – Definitely Will Return

Survey Question #10 – How Likely Are You To
Recommend This Casino Location To Others?*

	1 – Definitely Will Not Recommend
	2 – Not Likely To Recommend
	3 – May Or May Not Recommend
	4 – Likely To Recommend
	5 – Definitely Will Recommend

Gender*

	Male
	Female

Age*